Rolando Guardiola
Customer-focused professional with a wealth of experience delivering exceptional service in the hospitality industry. Demonstrated success in understanding and fulfilling diverse client needs, cultivating enduring loyalty through attentive care and rapport building. Possesses outstanding interpersonal skills and a dedication to surpassing customer expectations. Thrives in high-energy environments, adeptly managing inquiries and swiftly resolving issues. Excels in engaging customer experience. Eager to apply extensive customer service expertise in a dynamic role, committed to delivering unparalleled service excellence.
Expertise
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Fully Bilingual
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Customer Satisfaction Enhancement​
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Performance Management
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Confident Leadership
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Efficient Problem-Solving
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Team Collaboration
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Training and Development
- Quality Assurance
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Multitasking Ability
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Conflict Resolution
Experience
English Language Teacher
Escuela Nueva Pedagogía Secundaria | 08/2023 - present
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Direct English literature and language skills education for middle and high school students.
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Orchestrate the development of engaging lesson plans tailored to diverse learning styles.
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Facilitate increased participation and comprehension through innovative teaching methods.
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Collaborate on interdisciplinary concepts to enrich student learning experiences.
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Participate in regular meetings with parents and guardians to maintain open communication.
Social media copywriter/ Sales executive
B Design | 12/2022 - present
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Craft engaging content for social networks, optimizing posts for target audience behaviors.
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Collaborate with artists to select compelling visuals to complement text.
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Acquire new clients through presentations and meetings, contributing to business growth.
Owner
Vidasana | 08/2004 - 12/2022
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Oversaw accounting, invoicing, and tax procedures for the business.
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Managed procurement and maintenance of massage supplies.
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Maintained discretion and professionalism with luxury clientele.
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Executed massage therapy services for prestigious wellness brands.
Front Office Associate & Front Desk Manager
Marriott Hotel | 04/1994 - 04/2004
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Directed hospitality experience for business clientele across three Marriott locations (Hartford Marriott, Farmington Marriott, San Juan Marriott).
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Supervised and trained concierge and front desk personnel.
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Controlled front desk operations for a 525-room property.
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Executed scheduling of staff rotations to ensure efficient service.
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Leveraged expertise as part of the Hotel Opening Management team.
Education
Bachelor of Arts
Liberal Arts English Major
2002 - University of Puerto Rico
Languages
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Fluent in English
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Native in Spanish
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Basic in French
Wildlife Experience
Research assistant
US Fish And Wildlife Service
Culebra, PR | Summer 1991
Organized and led teams of volunteers on nightly incursions into remote, ecologically-sensitive areas to conduct in-field triangulation measurements, tagging and countability of the Leatherback Turtle (Dermochelys Coriacea) 1991 nesting season with Herpetologist Dr Teresa Tellevast of the U.S, Fish and Wildlife in Culebra, P.R.
Research assistant
Work Study Program, UPR
Natural Sciences Department
Summer 1990
Participated as research assistant in the search of the presently-considered extinct Coqui Dorado (Eleutherodactylus Jasperi) in the mountain range of Cayey, P.R. with Herpetologist Dr. Jose Joglar of the UPR.
Hobbies
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Reef keeping
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Marine aquarists
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Hiking
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Snorkeling
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Photography
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Camping
Summary
With a steadfast dedication to enhancing organizational performance through adept performance management, confident leadership, and efficient problem-solving, I am eager to contribute to a dynamic team committed to achieving excellence. My proven track record in customer satisfaction enhancement, adept conflict resolution, and fostering cohesive team collaboration positions me as a valuable asset poised to drive success in any challenging environment. Ready to embark on new opportunities where I can apply my skills to make a tangible impact, I am enthusiastic about the possibility of contributing to your esteemed organization.
